Coronavirus Pandemic Plan
The Coronavirus Pandemic is impacting all of us and is causing many evolving challenges. We understand the importance of delivering hair to your clients and we also appreciate that you make every effort not to disappoint them.
IHI has relationships with multiple factories and we’re now learning that they are experiencing reduced workforce and/or have experienced short-term shutdowns. For this reason, we are receiving stock and custom order deliveries at a slower pace. Some custom orders already in production will likely be delayed for up to several weeks, and unfortunately, determining an estimated time of delivery may not presently be possible. Our team is working to communicate with them every day and we’re hopeful to learn more soon!
For our partners who can remain open, we are continuing to receive some stock hair systems and wigs, and we’re happy to discuss if any in-stock options will work for your clients.For our partners who are not able to be open, we would like to offer drop shipping of tools and supplies directly to your customer, as directed by you.
- IHI can drop ship tools (adhesives, clips, wet lines, scalp care, etc.) to your clients for at-home maintenance.
- Due to the custom nature of applying/styling new hair systems and wigs, these will not be an option for drop shipment.
- You will secure (retail) payment from your customer and order on their behalf.
- You will be billed the wholesale cost per shipment but no pricing details will be included in your customer’s shipment.
- Due to second-party delivery, COD will not be an option for payment.
- IHI will never sell direct to your client, but we will not include a packing list so that you can be protected from them trying to order from us directly.
TO ORDER – call our customer service team at 800.328.0311 or send us an email to email@example.com
Drop Ship Special: At Home Scalp Care Bundle!
- Spa Waterproof Scalp Massager
- Hair Support Cleansing & Revitalizing Shampoo
- Hair Support (At Home) Overnight Scalp Treatment with applicator bottle
- optimize scalp cleansing to maximize release of hair trapped beneath follicular plugs.
- Contact us for pricing and details
Please contact us if you would like a retail sell sheet for your clients!
Our dedicated staff are working from home during this time, and we have some warehouse staff in-office ready to ship any orders that come in.
We are available to answer questions from 8:30 a.m. - 5 p.m. CST Monday-Friday.
Lastly, we want to thank you so much for your patience and understanding during these trying times. We are as excited as you to get things back to normal, and we can't wait to see you all up and running again very soon!